1. Arrival Issues — Damaged, Defective, or Incorrect
If your Kiwii Move arrives damaged, does not work, or is not what you ordered, contact us within 30 days of delivery.
Email founders@kiwii.ai with:
- Your order number
- The serial number on the label underneath the board
- Photographs or a short video showing the problem
- Photographs of the outer carton if it is damaged
We will replace the unit or refund you in full, at our option. We pay shipping in both directions, and no restocking fee applies. We may ask you to keep the original packaging until the claim is resolved.
2. Limited Warranty
This is a Limited Warranty. Kiwii AI Inc. warrants that Kiwii Move will be free from defects in materials and workmanship under normal residential use, to the original purchaser, for the periods below, measured from the date of delivery:
| Covered | Warranty period |
|---|---|
Structural components — enclosure, top plate, and chassis | 3 years |
Motor and drive assembly | 1 year |
Electronics and sensors — mainboard, display, power supply, load cells, cabling | 1 year |
What we will do
If a covered defect appears during the applicable period, Kiwii will, at its option, repair the unit, replace it, or refund the purchase price. Where a defect appears after the first year of a 3-year structural claim, a refund may be prorated to reflect the remaining warranty period. These are your exclusive remedies under this warranty.
Kiwii may use parts or complete units that have been reconditioned to As-New condition to satisfy its obligations under this warranty.
Conditions
- This warranty covers the original purchaser only and is not transferable. It ends if the unit is resold or given away.
- This warranty applies to residential, personal use only. Commercial, rental, institutional, or shared-facility use voids this warranty in full.
- Proof of purchase and the unit's serial number are required for any claim.
- We may ask you to answer diagnostic questions or try simple troubleshooting steps before we authorize a remedy. If a unit can be restored through support we provide free of charge and you decline to participate, we may decline the claim.
- Product registration is not required to make a warranty claim.
What this warranty does not cover
Normal wear and tear; cosmetic damage including scratches, dents, and discoloration that does not affect function; damage from accident, misuse, abuse, neglect, or unauthorized modification or repair; use by a person exceeding the maximum user weight, or use outside the marked standing area; damage from liquids, moisture, corrosion, extreme temperatures, or power surges; use with a power supply other than the one provided; damage occurring during return shipping arranged by you; and any unit whose serial number has been removed or altered.
3. How to Make a Claim
Email founders@kiwii.ai with your name, order number, the email used for the purchase, the serial number, a description of the problem, and photographs or video. We will respond with next steps and, where a return is required, a return authorization and shipping instructions.
KIWII AI INC.
Registered address: 8 The Green, Ste A, Dover, DE 19901
Mailing address: 4521 Campus Drive, Ste 292, Irvine, CA 92612
Neither address is a return address. Do not ship anything to us before you receive return instructions.
4. Legal
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so the limitations above may not apply to you. Any implied warranties, including the implied warranty of merchantability, are limited in duration to the applicable warranty period stated in Section 2 of this policy. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Except as stated above, Kiwii is not liable for incidental or consequential damages arising from the use of this product.