Delete Your Kiwii Account

1. Before You Request Deletion

Deleting your Kiwii account is different from unsubscribing from marketing messages, changing advertising choices, or removing Kiwii software from a device. Those actions do not by themselves ask Kiwii to delete your account or the personal information associated with it.

Before submitting a request:

• Keep a copy of any information you may need later. A completed deletion may be irreversible.
• Use the email address associated with your Kiwii account, waitlist entry, survey response, or other interaction whenever possible.
• Do not send your password, payment card number, government identification number, or other unnecessary sensitive information by email.

2. Submit an Account Deletion Request

1. Email marketing@kiwii.ai from the address associated with your Kiwii information.
2. Use the subject line Kiwii Account Deletion Request.
3. Tell us which Kiwii service you used, such as a product account, waitlist, survey, or product-research program. Include any other email address you may have used with Kiwii.
4. Wait for our reply. We may ask for information reasonably related to our records to verify that you are authorized to make the request.

3. What Your Request Covers

After we verify and approve a deletion request, we will delete or de-identify personal information associated with the request when required by applicable law and consistent with our Privacy Policy. Depending on how you used Kiwii, this may include:

• account and contact information;
• waitlist and product-research information;
• voluntary survey responses and feedback;
• communications with Kiwii; and
• website, device, usage, cookie, analytics, and advertising information that we can reasonably associate with you.

We may need additional details to locate information held under a different email address or identifier.

4. Timing and Request Updates

Kiwii does not publish a fixed recovery period or a guaranteed number of days for every account deletion. Processing time depends on identity verification, the systems containing the relevant information, applicable legal requirements, and any permitted retention described below.

We will communicate with you about your request using the contact information you provide. Where a state privacy law applies, we generally respond within the timeframe required by that law; our Privacy Policy explains that we generally respond within 45 days when a state privacy law requires that timeframe.

5. Information We May Retain

Deletion is subject to applicable law and the exceptions described in our Privacy Policy. We may retain limited information when reasonably necessary to:

• comply with legal, tax, accounting, or regulatory obligations;
• protect the security and integrity of Kiwii services, prevent fraud or abuse, and document the request;
• establish, exercise, or defend legal claims; or
• complete ordinary backup cycles.

We may also retain information that has been aggregated or de-identified so that it can no longer reasonably be associated with you. We delete or de-identify information when it is no longer reasonably necessary, subject to backup cycles and legal exceptions.

6. Other Privacy Options

If you do not want to delete your account or all associated information, you can:

• unsubscribe from marketing emails using the unsubscribe link in a Kiwii email;
• change optional analytics and advertising settings through Privacy Choices; or
• request access, correction, deletion of particular information, or a portable copy by emailing marketing@kiwii.ai with the subject Privacy Request.

7. Contact Us